Customer Support

Contact Numbers and Email
Boulder/Denver Metro: 303-546-9151
Nationwide Toll-Free: 866-546-9151

email: help

Support Hours
Monday – Friday: 9am – 5pm

Quick Links
Web Mail 

Support Documentation

Below are solutions to commonly asked support questions. If you can’t find your answer, please contact us.

Customers who use Vipre email security

We offer Indra customers a top-notch security solution for email which fights SPAM and quarantines email threats.

You can learn how to manage your emails with Vipre using the above link to Vipre Quarantine Reports.

Billing and Payment

Indra’s Net bills retroactively on or about the 2nd, for services rendered in the previous calendar month. For dialup customers who have a choice of billing plans, we also offer you the flexibility to change your plan, so that you can save money when your Internet usage needs change; simply contact us to make either a temporary or a permanent change.

For your convenience, we recommend monthly payment by credit card (VISA or MasterCard); payment is posted automatically and you will receive an email notification each month detailing your charges. Postal billing is available but will incur a $1/month surcharge.

Change Your Billing Information
Have you moved? Has your credit card expiration date changed?Please contact Indra Support at 303-546-9151 (866-546-9151 toll free) to update your billing information. If you’re not already paying your Indra’s Net bill via credit card, consider switching now – save $1 and save a tree!

Account Information

Changing Your Password

Please get in touch with Indra Support by emailing help or using our Contact Form.  Do not email us with your requested password.

What makes a good password?

Creating a strong and secure password is paramount in safeguarding your digital identity and protecting sensitive information. A robust password acts as a crucial line of defense against unauthorized access. To create an effective password, consider a combination of factors:

  • Start with a mix of uppercase and lowercase letters
  • Include numbers and special characters
  • Avoid easily guessable information such as birthdays or common words
  • Aim for a password that is at least 12 characters long to enhance complexity
Regularly updating your passwords and avoiding the use of identical ones across multiple accounts adds an extra layer of protection. Remember, the strength of your password plays a vital role in fortifying your online security.

What People Are Saying

  • I would like to extend our heartfelt thanks to you all for an outstanding job with our transfer of service to Indra. Without your tremendous attention to detail we would have experienced costly downtime.

    Sean O’Leary
  • Indra consistently goes above and beyond to meet our needs. They are always fast and reliable.

    Susan Frank, COO, Entertainment Industry Foundation
  • I'm a customer because when I need special services I can call Indra and get them.