Exceptional support is one of the four pillars of the Indra's Net mission. We don't think of ourselves as a
technology company; we think of ourselves as a communications
company. All the whiz-bang technology in the world is meaningless if
it doesn't help our customers successfully use the Internet, whether
it's to do business, keep in touch, educate, or entertain. Supporting
people, not computers, our customer service model is unparalleled in
the technology industry. When you contact Indra's Net, your call is
answered directly by our support staff (no automated attendant or even
a call receptionist!), professionals trained not only in computers and
Internet technology, but with backgrounds in education, psychology,
and communications, whose most valuable assets are genuine dedication,
willingness to help, a sense of humor, and an understanding of what
it's like to be on the other end of the phone line. Enjoy the
difference of having access to real people, who can speak to you on
your level, seven days a week.
Please avail yourself of the extensive documentation we've provided in
this section, but if you have any questions, comments, or just need
some assistance, please feel free to contact us!
Customer Support Phone Numbers:
Boulder/Denver Metro: 303-546-9151
Nationwide Toll-Free: 866-546-9151
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Hours of Operation:
Monday - Thursday: 8am - 10pm
Friday & Saturday: 8am - 6pm
Sunday: 12n - 6pm |
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System Status and Alerts
System status updates, planned downtime, virus alerts, and
general Internet announcements.
Billing and Payment
Check your usage charges, change your billing information, and review
current pricing.
Setting Up Your Connection
Detailed instructions for setting up and configuring your dialup or
DSL connection.
Doing More
Learn how to use many popular Internet applications, and even how to
set up and maintain your own Web site.
Reference
Check out our "Helpful Tips", brush up on your Internet terminology
with our Glossary, and download freeware and shareware Internet programs.
Downloads
A veritable treasure trove of Mac and PC Internet software you can download.
Contact Support
Get in touch with actual live human beings!
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