Archive for the ‘Technical Support’ Category

Windows 7 On a Mac

Thursday, February 25th, 2010

If you are looking for a new PC my recommendation would be to buy a Mac. I have been looking for a good computer to run virtual machines on. While I like the VMWare Fusion software I use on my Mac, it does a horrible job at really testing computer operating systems and network environments. VMware still hasn’t brought their Mac platform up to where their PC software is at. VMware Fusion is great for running Windows on a Mac just for when you need to access a PC program. The product for Windows is called VMware Desktop, and it has much more support and many more options which are useful for testing operating system network configurations. So I need a PC with VMware Desktop to do work on.

This leads me back to my recommendation for a PC. I’ve been looking at everything from cheap PCs to monster boxes which would definitely be overkill for my needs. I need something with at least 4GB of ram and a fairly large hard drive to hold all of the virtual machines. I would also like a large monitor to be able to run VMs side-by-side if needed. I priced out a Dell Optiplex at their online store. The total came to $1384 with a lesser video card than the base model iMac which runs $1199. So it looks like the iMac may be a great deal, but Macs come with OS X and I need a PC.

I do have an old license of Windows XP though and the upgrade to Windows 7 is $185 through NewEgg at this writing. That brings me to … $1384! So for the same price as the PC I get a computer that can run OS X and Windows 7 all in a very attractive box. Even better those same iMacs run $1000 on Apple’s refurb site.

Dude, I’m getting a Mac!

Windows 7, Where Are You?

Friday, December 11th, 2009

If I’m not mistaken, Windows 7 was released back in mid-October. I saw a slew of TV ads leading up to a release date.  There were banner ads on every website. There were banners hanging up in my local Best Buy. Every football broadcast on Sunday seemed to end with the “7 most important something-or-others of the game as brought to you by Windows 7″ – but something interesting happened. The release came and went, several weeks passed, and I barely even noticed.

Now I’m not saying that my perspective is all that significant, but I do talk to many computer users each week, discussing many aspects of computer usage. I can only recall one customer call where I was aware that the person was using Windows 7, and that really didn’t end up being all that relevant to the issue at hand.  Back in the day, the release of a new operating system meant a lot of work for us in the Support Department, mostly a lot of studying and documentation of its networking components. We would order and install the new OS ASAP, but Indra’s Net does not own a copy of Windows 7 and thus far that has not been an issue. (yes, we will get a copy eventually)

How can this be? Well, I would argue that these days when it comes to internet connectivity the operating system just doesn’t matter that much. Today’s operating systems are about 90% plug-and-play when it comes to connectivity – when I think back to the days of hour-long phone calls trying to configure Trumpet Winsock in Windows 3.1 or Mac PPP the tears of joy begin to well up in my eyes.

The operating system gets you connected, but all important variables beyond that are controlled by software. So with the OS connectivity as reliable and easy to set up as it has become, the OS has really become transparent to us in support (and to a lot of users).

It used to be that almost every call for us included the question “are you on a Windows machine or a Mac,” but that question may soon be as obsolete as the aforementioned Trumpet Winsock.

Twilight New Moon!!!!!

Tuesday, November 24th, 2009

Has nothing to do with this post. In fact, I haven’t even seen it. This is just an example of how the ratings of a website can be inflated using the power of keywords. I’m betting that the number of people that read this post will double just by mis-direction of a title of a blog post. Of course a readership of two would be amazing so lets see what happens.

So how about this instead: Say you’ve just clicked a link to read a movie review and instead of the review you were hoping for you get “Cannot connect to website.” What’s the first step? If you’re running on com(*&^ a major internet provider’s network, it would seem the appropriate call would be to the support line to complain loudly! Not really -  the true cause of internet access more often than not is the equipment in a customer’s house. Typically, large providers will see that the line into the house is up and wish you a pleasant day and ask, via script, “Has X-corp has addressed all of your concerns today?” Of course they haven’t.

All they care about is that the line to your house is functional. That is where their concern ends. All you care about is accessing the web to read all about Robert Pattinson. The line into the house and the modem connected to it is where any ISP has to draw the line. This line, in network speak, is call the DMARC. The reason that line exists is because no ISP can know every combination of equipment that occurs past the modem (not even the über-awsome amazing Indra’s Net). Bearing in mind that our responsibility, like any ISP, officially ends after the modem, we do try to go the extra mile. Many of our customers know the amount of time that we spend trying to apply all that we learn to their home equipment to try to get it running and connected. I believe this is the difference between a local ISP and the “puppy-mills” of the internet connectivity world.

So the next time you can’t get to your favorite pictures of Anna Kendrick or Kristen Stewart, try rebooting your modem then your router as a first step. If that fails call your friendly local ISP; Indra’s Net!

I expect to hear plenty of teen angst vented against me for wasting time you could spend musing on Taylor Lautner‘s abs. Vent quick and return to the sea of web reviews before you’re skin sparkles and gives you away.