Archive for the ‘Social Networking’ Category

Check-in!

Friday, February 4th, 2011

I recently got around to claiming Indra’s various location-based social networking “places”. What is a location-based social network?  It’s based around connecting people and businesses in physical locations instead of virtually.  A person “checks-in” at a location using a mobile app.  Friends are then notified either via the same app or using services like Twitter and  Facebook.  Just another way to let everyone else know what you are doing and, now, where you are all of the time.

The big location-based social networks are foursquare and Gowalla.  Because of their popularity, Yelp, the local business search and review site, added a check-in feature as, in its quest to be The Social Network, did Facebook.

So, what’s the value of this for a business?  As the owner of a location you can see who’s checking in and offer discounts and specials to new and/or frequent visitors.

Of all of them, I think foursquare has the nicest tools for businesses.  You can set up offers that are automatically shown to the visitor after every so many check-ins, say every 5th, after a total number of check-ins, say 100, or if they are your most frequent visitor (The Mayor).  But the rest allow you to promote offers and verify visitors.   The Yelp and Facebook options are good if you already have a strong presence on either.   Gowalla seem to be more popular with the tech crowd, so if that’s your audience, it’s worth a look.

In order to keep people interested, all of the networks include some kind of gaming elements.  People get points for checking-in and can earn bonus points, badges, or awards for things like checking-in at more than X place in a day, checking-in more than one city/state/country, and so on.  Most have a feature where the most frequent visitor can become Mayor or King of the location.  Visitors compete against against friends and other people who frequent the same locations.

This sort of social network wouldn’t seem to fit well for a business like ours where most customer interaction happens through the internet or over the phone.  And yet, all of these locations came into being because customers visiting our offices created them by checking-in.  You may be surprised to find that a virtual location already exists for your business already

Of course, if you use these networks, keep your privacy in mind!  Sharing your location with your friends can be fun, but sharing it with the whole world, say via Twitter, could have unintended  consequences.

Check us out at the following Indra’s Net venues/places/spots:

  • foursquare Venue: http://foursquare.com/venue/2086529
  • Facebook Place: http://www.facebook.com/pages/Indras-Net/106421391161
  • Gowalla Spot: http://gowalla.com/spots/223244
  • Yelp Page: http://www.yelp.com/biz/indras-net-boulder

And if you’d like to visit us, have a tour, and check-in in person, get in touch.

On social networking…

Tuesday, August 25th, 2009

I received a call last week from an Indra’s Net subscriber named Betty (not her real name). Betty was calling because she was having difficulty receiving a password-related email from Facebook. She said she had joined Facebook for the sole purpose of seeing some photos that a friend had posted and that she had no interest in Facebook other than to get on it and see these photos. Social networking was not for her.

Now, I think that most of us who work in customer support here at Indra’s Net try not to interject too much personal opinion into our customer interactions, but I felt compelled to confess something to Betty. I like Facebook. There, I said it. Go ahead and snicker. I suppose I could admit to more embarrassing things, like the fact that I really like Project Runway (Oops – hey Spike, how do I edit that out?).

I really enjoy keeping in touch with family and friends on Facebook. I feel like we’re all kind of hanging out and making it through the day together. Yeah, I know that some contributions can get pretty mundane, but heck, if my cousin in Minnesota wants to tell everyone that he is making a grilled cheese sandwich and sitting down for a Press Your Luck marathon on the Game Show Network, there is a part of me that feels that my day is somehow more complete knowing this.

As for blogging, I have mixed feelings. Now that I am contributing to this blog, I am reluctant to start hucking stones from my glass house. The one thing that I can say about blogging is that it has revealed that some of my friends are very clever and talented writers. That’s right, Kate, I’m talking about you!

Podcasting = goodness. This equation is true when you have an interest in the subject matter of a podcast.

Twitter? I still don’t get it. Do I have to be a fan of Ashton Kutcher or Demi Moore to see any value in it? Because I’m not and I don’t. If anyone wants to explain to me what I can get from Twitter, I’m all ears.

As for my conversation with Betty (still not her real name), I opted not to profess my admiration (love is way too strong of a word) for Facebook. I didn’t want to be responsible for the drop in work productivity that may have resulted for her, because that is the ultimate net effect of Facebook usage. Hmm, I hope none of my coworkers have read this far…