Archive for the ‘Connectivity’ Category

DSL Tip: When in doubt…reboot!

Friday, September 25th, 2009

The concept of rebooting away a problem is the cornerstone of all computer troubleshooting, but nowhere is it more true than in the area of DSL connectivity. If you find that your DSL connection is down, the first and best thing to do is to reboot your DSL modem. This will solve at least 90% of all DSL connection problems right away.

How is this accomplished? It’s pretty simple, actually. All you need to do is unplug the modem’s power, wait about 30 seconds, and then plug it back in. Wait another 45-60 seconds for the modem to run through its startup and you will hopefully be reconnected. The toughest part of this procedure can sometimes be finding the DSL modem, as it can get lost in a web of cables, hubs, routers, switches, etc. I spoke to a subscriber just a couple of weeks ago and we spent about 20 minutes on the phone running through a multitude of possibilities until we finally tracked down the DSL modem and rebooted it, which did indeed resolve their issue! One other note on rebooting – please make sure to avoid hitting the Reset button on the back of the modem, as that will erase the modem’s configuration, which we do not want to do unless absolutely necessary.

What if rebooting the modem doesn’t resolve the issue? Well, at that point you can definitely call our Support Staff at 303-546-9151 and we can help you investigate the issue further, but here are a few things to look out for. You can get some valuable clues from the lights on your modem. Unless you have a really old DSL modem like a Cisco 675/678 or an Actiontec 1520/1524, your modem will have lights that are labeled DSL, Internet, and Ethernet. Here is how the lights can help you:

The most important light is the DSL light. Under normal conditions, the light should be solid green. If the light is blinking at a regular rate, then there is almost certainly an issue with the phone line, because a blinking DSL light is the modem’s way of telling us that it does not think that it is plugged into a phone line with DSL capability on it. In this situation, we will want to consider any issues related to changes in phone service, phone filters, phone jacks, or possible Qwest outages.

If the  DSL light is solid green, move on to the Internet light. Under normal conditions, the Internet light will be solid green with some occasional twinkling. If the light is red, that is a solid indication that there is an issue with the modem’s configuration, most likely due to an incorrect username or password. If the Internet light is off, we will again want to look at possible phone line issues. In either case, give us a call and we will investigate with you.

Finally, if the DSL and Internet lights both look normal, you will want to look at the Ethernet light. Under normal conditions, this light will be a solid color (usually green or amber) with occasional twinkling. If the internet light is off, this means that there is a problem on your local network and that your modem is unable to communicate with your computer or router/hub/switch. You will then want to investigate any issues on your network that would be causing this lack of local connectivity.

Hopefully, these tips will prove helpful. As always, feel free to call us at 303-546-9151 if you need any help with your connection.

Ubiquitous Connectivity Cometh

Tuesday, September 8th, 2009

These days it can be easy to take for granted that you will have Internet access of some sort almost everywhere you go.  It’s so easy to take for granted because you probably will…at least if you’re among the roughly 80% of us here in the U.S. who spend most of our time in urban and suburban settings.  What a difference the last decade has made in the way we think about getting online.  I’m not talking so much about what we use Internet access for (though that question is inextricably linked to when and how well we’re able to get connected), but rather in what settings we expect to be able to get connected, and with what types of devices.

Ten years ago while retrofitting my apartment for 100BT Ethernet, I recall thinking that before long every new house, condo complex, and apartment building would be fully wired for network connectivity from the get-go.  Internet connectivity (or whatever we might be calling it in the future) would be a basic utility, no different than water or power, quite possibly no different at all from cable/satellite TV and phone service, as those older mediums of communication would most likely be abstracted to ride IP like everything else at some point down the line.  The questions left open in my mind revolved around the technical details of future connections – copper or fiber, multicast or unicast, symmetric or asymmetric.  It honestly didn’t occur to me that whether and how we get connected outside of our homes and workplaces might be the more interesting question.  At the time, I did have an 802.11b network running at home (a relative rarity in 2000).  It was easy to see that the collection of standards soon to be known as Wi-Fi would have a significant impact on the future of networking, but like many at the time I saw 802.11 primarily as an adjunct technology for getting laptops connected or bridging nearby networks on the cheap – in short, as a more convenient but less reliable and much less secure alternative to the CAT5 I was pulling through my ductwork.  Like any self-respecting geek, I knew Wi-Fi and the other wireless data networking options which were soon to come were cool and had great potential, but the context within which we now view wireless connectivity – devices, networks & carriers, hotspots, etc – wasn’t yet apparent.

Fast-forward ten years and that context is all around us.  Our nice, fat (usually wired) connections at home and at work are more important than ever, but most of us make use of them from laptops which hop wireless networks so often we sometimes inadvertently connect to the wrong one.  Once we move out into the world, beyond the boundaries of our private networks, we have Wi-Fi hotspots on every street corner and most places in between.  On campuses, in public parks and malls, and in some cases across entire cities we have WDS mesh networks which push Wi-Fi ubiquity about as far as it can currently go.  And then there are the mobile telephony carriers – love them or hate them, the semi-complete coverage of large areas provided by the current deployments of 3g data services such as HSPA and EVDO have opened up a level of ubiquitous data connectivity unimaginable a decade ago.  The fact that we complain so bitterly when we aren’t within solid wireless data coverage shows just how much we’ve come to expect and rely on it.

With any luck, there will be less reason to complain in the future.  Between the continued buildout of existing infrastructure, the reorganization and more efficient use of public spectrum, the deployment of next generation technologies such as WiMax and LTE, and the ever-improving chipsets and protocols used by our smart phones and laptops, the era of truly ubiquitous high-speed connectivity in our pockets will be upon us.  We’re beta testing the possibilities now, and the consensus seems to be “more, more, more“!