Archive for August, 2009

Hello, my name is colocation

Thursday, August 27th, 2009

Colocation, colocation, colocation.  Welcome to my shameless attempt to optimize Indra’s Net to any major search engine that might be paying attention.  While I doubt this will qualify as prose to most people, a handful of the most popular search engines will deem it as such and respond decisively by jettisoning Indra’s Net up the colocation rankings.  And rightfully so!  We are very proud of our Boulder-based data center, and we have an ambitious goal to fill it up and subsequently expand by the end of 2010.  Colocation, colocation, colocation.  Read it. Search it. And call us if you need it.

On social networking…

Tuesday, August 25th, 2009

I received a call last week from an Indra’s Net subscriber named Betty (not her real name). Betty was calling because she was having difficulty receiving a password-related email from Facebook. She said she had joined Facebook for the sole purpose of seeing some photos that a friend had posted and that she had no interest in Facebook other than to get on it and see these photos. Social networking was not for her.

Now, I think that most of us who work in customer support here at Indra’s Net try not to interject too much personal opinion into our customer interactions, but I felt compelled to confess something to Betty. I like Facebook. There, I said it. Go ahead and snicker. I suppose I could admit to more embarrassing things, like the fact that I really like Project Runway (Oops – hey Spike, how do I edit that out?).

I really enjoy keeping in touch with family and friends on Facebook. I feel like we’re all kind of hanging out and making it through the day together. Yeah, I know that some contributions can get pretty mundane, but heck, if my cousin in Minnesota wants to tell everyone that he is making a grilled cheese sandwich and sitting down for a Press Your Luck marathon on the Game Show Network, there is a part of me that feels that my day is somehow more complete knowing this.

As for blogging, I have mixed feelings. Now that I am contributing to this blog, I am reluctant to start hucking stones from my glass house. The one thing that I can say about blogging is that it has revealed that some of my friends are very clever and talented writers. That’s right, Kate, I’m talking about you!

Podcasting = goodness. This equation is true when you have an interest in the subject matter of a podcast.

Twitter? I still don’t get it. Do I have to be a fan of Ashton Kutcher or Demi Moore to see any value in it? Because I’m not and I don’t. If anyone wants to explain to me what I can get from Twitter, I’m all ears.

As for my conversation with Betty (still not her real name), I opted not to profess my admiration (love is way too strong of a word) for Facebook. I didn’t want to be responsible for the drop in work productivity that may have resulted for her, because that is the ultimate net effect of Facebook usage. Hmm, I hope none of my coworkers have read this far…

Indra’s Net Writes a Blog

Friday, August 21st, 2009

Casa de herrero, cuchillo de palo. [1]

Welcome to the Indra’s Net blog. We know what you are thinking: “A blog? How 2007 of you. Shouldn’t you be out tweeting or doing something facebook-y?”  Well, we are.  Besides, Facebook is *so* last year (the number of Facebook users over 35 doubled in the first three months of 2009) and while Twitter’s star may still be on the rise, it jumped the shark when Oprah started tweeting.

Don’t get me wrong, we all need a little cool now and then.  It’s great to be able to see what Neil Gaiman had for breakfast.   But the real the question is “How do these tools help my business?”

Whether you are selling goods or promoting your business the Internet connects you with customers.  A basic brochure site is a start, but you need to really make a connection with your audience via frequent updates and two way communication.   Regular updates keep you in your customers’ minds and keep them returning to your site.

There are lots of ways to make that connection, but the most common are:

  • Blogs.  Since blogs are part of your site, they are the best way to bring people to your site.   In addition, the most important thing to a search engine is the text it finds on the site.  A well-written, topical blog with improve your search ranking.
  • Twitter.  This is a great tool if you have frequent small updates, special offers, or just interesting tidbits and pearls of wisdom.  It’s a good way to create excitement and is a great way for shops and restaurants to say “Come on down and see what’s happening today!”
  • Facebook.  A Facebook fan page is a great way to show the world how your customers feel about you.

All of these can be combined.  There is software to announce your latest blog posts on your Twitter feed and Facebook page, and software to insert your tweets into your blog.   Or, keep it simple and just tweet, “Check our new blog post about XYZ…”  The more places you post, the more output you generate, the more people you will reach.

What to write about?  Anything.  Go with what you know.  Helpful tips,  how-tos, today’s special, an interesting/funny article/blog post/video.  Write about what you know and be genuine.   Make that connection with your customer that keeps them interested and engaged with you.   Start simple.  Twitter’s limitation of 140 characters can seem like a restriction, but, at the same time, it means you don’t have to say much.  If writing doesn’t come naturally, consider some professional help.  For example, the Boulder Writers Alliance can connect you with writers along the Front Range.

If you’d like a blog for your site, Twitter integration for your blog, or, for that matter, a web site, we’re more than  happy to help.  In the meantime, follow us on Twitter, become our fan on Facebook, and watch this space for more.

[1] In the blacksmith’s home, knives are carved out of wood.